Privacy Policy

Our Commitment

Secure Memories provides private concierge photo digitization services. We understand that family photographs, albums, documents, and related personal materials are sensitive. This policy explains how we collect, use, and protect information when you contact us, schedule service, or work with us.

Information We Collect

We may collect information you choose to provide, including:

• Name, phone number, email address, and preferred contact time.
• Service address or appointment location when needed for pickup or delivery.
• Details about your photo collection or digitization request.
• Payment and billing information when a service is purchased.

How We Use Information

We use your information to respond to inquiries, schedule consultations, provide estimates, perform requested services, coordinate pickup and delivery, process payments, and communicate about your project.

Photographs and Personal Materials

Physical materials and digital files are handled only for the purpose of providing the services you request. We do not sell, rent, publish, or share your photographs or family materials for marketing or any unrelated purpose without your written permission.

Security

We use reasonable physical, administrative, and technical safeguards designed to protect your information and digitized files. Optional confidentiality arrangements, offline processing, and encrypted delivery may be available on request.

Sharing Information

We do not sell your personal information. We may share limited information only when needed to operate our business, comply with law, process payments, or fulfill a service you requested.

Website Services

Our website may load fonts or third-party tools needed for basic site functionality. These providers may receive standard technical information such as your browser type or IP address.

Your Choices

You may contact us to update your contact information, ask questions about our handling practices, or request deletion of information we no longer need to retain for business, legal, or security purposes.

Contact

For privacy questions, contact Secure Memories at info@securemems.com or (239) 822-3305.